Kelley Steven-Waiss

Kelley Steven-Waiss is a Chief Transformation Officer at Service Now, helping their customers drive workforce transformation. She previously served as Head of Workforce Innovation at Service Now and was the Founder & CEO of Hitch Works Inc., an internal talent mobility platform acquired by Service Now in June 2022.

Kelley brings more than 25 years of executive management experience, with 13 years as a Chief Human Resources Officer in technology. She serves on the board of Form Factor, Inc. (NASDAQ: FORM) and is Chair of the Advisory Board for the Silicon Valley Education Foundation. As a leading voice in the HR technology community, Kelley is also a published author of two books—Valley Girls: Lessons of Female Founders in the Silicon Valley and Beyond and, co-author of The Inside Gig: How Sharing Untapped Talent Across Boundaries Unleashes Organizational Capacity.

Kelley is a Forbes HR Council Member and Contributor, and a sought-after speaker on the topics of the future of work, the future of HR, and digital transformation. She was named one of the Most Influential Corporate Board Directors in 2019 by WomenInc. and received the YWCA’s Tribute to Women Award in 2020. Kelley is married and the mother of four children.